Zoho Desk Europe & UK
Zoho Desk Solution Developer for your Business
Zoho Desk to run your customer service department offered by a company with the vision to digitally transform the way you work.
Svennis Cloud Solutions
Consultancy and implementation for ZOHO Desk in Europe & UK
Svennis Cloud Solutions
Consultancy and implementation for ZOHO Desk in Europe & UK
Zoho Desk is a modern Customer Service solution developed to provide a modern, efficient HelpDesk service. With this application you can provide a pleasant experience in every interaction you have with customers. The built-in integration with phone, email, social media, web forms and web chat channels makes it a powerful and easy-to-use communication channel. Svennis Cloud Solutions' expert customization and integration services with the other applications you use will help you to have a solution tailored to the specific business you run, immediately.
Zoho Desk Price Plans
Free Trial For 15 Days
*No card needed and no installation required
"A great solution for growing companies with customer service oriented needs" pcmag.com Editors' Choice
"A great solution for growing companies with customer service oriented needs" pcmag.com Editors' Choice
Annual Payment Plan
Monthly Payment Plan
Annual Payment Plan
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€14
/agent/month/ annual payment
Everything in FREE+
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€23
/agent/luna/plata anual
Everything in STANDARD+
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Sharing Ticket Rules
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€40
/agent/month/ annual payment
Everything in PROFESSIONAL+
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
Monthly Payment Plan
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€20
/agent/month
Everything in FREE+
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€35
/agent/month
Everything in STANDARD+
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Reguli de Sharing Ticket
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€50
/agent/month
Everything in PROFESSIONAL+
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Reguli Layout
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
Zoho Desk features
Zoho Desk is a great solution for growing businesses with customer service oriented needs. Due to its affordable price and the ease with which it can be implemented and managed, Zoho Desk is an ideal choice for any SME in Europe that wants to offer a modern and efficient customer service.
Zoho Desk Advantage:- Highly configurable and easy to manage- Most features are available at mid-price
Zoho Desk is one of the most comprehensive IT help and support solutions available today for small and medium-sized businesses (SMBs). The platform provides a free tier for up to three agents and acts as a gateway to Zoho's wide range of other products. As with these services, Zoho continues to add features to enhance Zoho Desk, building on an already rich feature set that includes advanced functions such as Voice over IP (VoIP) and social media integration, as well as analytics for managers monitoring customer interactions and service level agreements (SLAs). Zoho Desk is an ideal choice for customer-facing support teams, making it a necessary asset for any company that is customer-facing.
The free version is also usable, especially for testing purposes or for small businesses that aren't sure they need such a product. It supports work modes, a knowledge base, forum, custom branding and domain mapping, SLA, basic reporting and remote support for one user.
The Standard version (14 Euro per user per month) adds multi-channel support, automations, advanced SLAs with schedule, integration with other Zoho apps, customer satisfaction ratings, cloud telephony integrations, social media support and advanced reporting.
