Svennis Cloud Solutions
Consultancy and implementation for ZOHO Desk in Europe & UK
Svennis Cloud Solutions
Consultancy and implementation for ZOHO Desk in Europe & UK
Zoho Desk is a modern Customer Service solution developed to provide a modern, efficient HelpDesk service. With this application you can provide a pleasant experience in every interaction you have with customers. The built-in integration with phone, email, social media, web forms and web chat channels makes it a powerful and easy-to-use communication channel. Svennis Cloud Solutions' expert customization and integration services with the other applications you use will help you to have a solution tailored to the specific business you run, immediately.
Zoho Desk Price Plans
Free Trial For 15 Days
*No card needed and no installation required
"A great solution for growing companies with customer service oriented needs" pcmag.com Editors' Choice
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€14
/agent/month/ annual payment
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€23
/agent/luna/plata anual
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Sharing Ticket Rules
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€40
/agent/month/ annual payment
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€20
/agent/month
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€35
/agent/month
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Reguli de Sharing Ticket
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€50
/agent/month
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Reguli Layout
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
Zoho Desk features
Zoho Desk is a great solution for growing businesses with customer service oriented needs. Due to its affordable price and the ease with which it can be implemented and managed, Zoho Desk is an ideal choice for any SME in Europe that wants to offer a modern and efficient customer service.
