Streamline Your Customer Support with Svennis' Zoho Desk Services
Streamline Your Customer Support with Svennis' Zoho Desk Services
Leverage our expertise in Zoho Desk to optimize your customer service operations
At Svennis, we understand the importance of exceptional customer service. As a leading Zoho partner with 12 years of experience, we specialize in helping businesses to optimize their customer support processes using Zoho Desk
Streamline Your Customer Support with Svennis' Zoho Desk Services
Streamline Your Customer Support
with Svennis' Zoho Desk Services
Leverage our expertise in Zoho Desk to optimize your customer service operations
At Svennis, we understand the importance of exceptional customer service. As a leading Zoho partner with 12 years of experience, we specialize in helping businesses to optimize their customer support processes using Zoho Desk
Svennis Cloud Solutions
Expert Zoho Desk Consultation and Implementation Services across Europe
Svennis Cloud Solutions
Expert Zoho Desk Consultation and Implementation Services across Europe
SVENNIS
ZOHO
DESK
SERVICES
Zoho Desk Customization
Zoho Desk Customization
- Personalize your Zoho Desk portal to match your brand identity and create a consistent user experience for your customers
- Configure custom views, workflows, and SLAs to improve agent productivity and ensure timely support
- Set up automation rules, macros, and templates to reduce manual tasks and enhance response times
Zoho Desk Integration
- Seamlessly integrate Zoho Desk with other Zoho applications such as Zoho CRM, Zoho Books, and Zoho Inventory for a unified customer support ecosystem
- Connect Zoho Desk with third-party tools, like live chat software, telephony systems, and social media platforms, to centralize all customer communication channels
- Implement data synchronization and automated processes across integrated platforms to eliminate data silos and reduce manual data entry
Zoho Desk Support and Training
Zoho Desk Support and Training
- Provide onboarding assistance and comprehensive training to help your support team efficiently utilize Zoho Desk's features and functionalities
- Offer ongoing technical support, troubleshooting, and maintenance to ensure the smooth operation of your Zoho Desk platform
- Keep your team updated on the latest Zoho Desk enhancements, feature releases, and best practices
Zoho Desk Price Plans
Zoho Desk is a modern Customer Service solution developed to provide a modern, efficient HelpDesk service. With this application you can provide a pleasant experience in every interaction you have with customers. The built-in integration with phone, email, social media, web forms and web chat channels makes it a powerful and easy-to-use communication channel. Svennis Cloud Solutions' expert customization and integration services with the other applications you use will help you to have a solution tailored to the specific business you run, immediately.
Free Trial For 15 Days
*No card needed and no installation required
"Zoho Desk is a great choice for growing companies that need to keep their customers happy."
pcmag.com Editors' Choice
"A great solution for growing companies with customer service oriented needs" pcmag.com Editors' Choice
Annual Payment Plan
Monthly Payment Plan
Annual Payment Plan
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€14
/agent/month/ annual payment
Everything in FREE+
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€23
/agent/luna/plata anual
Everything in STANDARD+
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Sharing Ticket Rules
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€40
/agent/month/ annual payment
Everything in PROFESSIONAL+
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
Monthly Payment Plan
FREE
€0
Free 3 Agents
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24x5 Email Support
STANDARD
€20
/agent/month
Everything in FREE+
- Social & Community Channels
- Templates Gallery Help Center
- Public Knowledge Base
- SLAs & Escalation
- Workflow, Assignment & Supervise Rules
- Customer Happiness Ratings
- Reports & Dashboards
- Tickets Workflows
- Marketplace Extensions and Integrations
- ASAP - Embeddable Self-service
- 24x5 Phone Support
- Add-On ( €5/Light Agent/month)
PROFESSIONAL
€35
/agent/month
Everything in STANDARD+
- Multi-Department Ticketing
- Team Management
- Telephony
- Automatic Time Tracking
- Blueprint - Basic Process Management
- Round Robin Ticket Assignment
- Agent Collision
- Tasks, Events & Call Activities
- Tickets Templates
- Private Marketplace Extensions and Integrations
- SLA Dashboards
- Sharing Ticket Rules
- Mobile SDKs
- 24x5 Chat Support
- Add-On ( €5/Light Agent/month)
ENTERPRISE
€50
/agent/month
Everything in PROFESSIONAL+
- Live Chat
- Zia - Artificial Intelligence
- Customization Help Center
- Multi-brand Help Center
- Advanced Process Management
- Custom Functions
- Multi-level IVR
- Global Reports & Dashboards
- Scheduled Reports
- Contract Management
- Validations Rules
- Layout Rules
- Field Watching
- Multiple Business Hours & Holidays
- Role-based Data Sharing
- 50 Light Agents
- Add-On ( €5/Light Agent/month)
Key Features of Zoho Desk
Multichannel Support
Zoho Desk enables businesses to manage customer communication across various channels, including email, phone, social media, web chat, web forms, and instant messaging, all within a single platform.
Ticket Management
Zoho Desk offers efficient ticket management, allowing agents to prioritize, categorize, and assign tickets, ensuring timely and effective resolution of customer issues.
Automation
With Zoho Desk, you can automate routine tasks like ticket assignment, SLA management, and escalations using workflow rules, blueprints, and macros, improving agent productivity and response times.
Self-service Portal
Zoho implementation consultants will show you how to optimize your CRM usage with a conversational AI sales assistant. During a time of crisis when there are moving sales, it can be difficult to manually enter data into CRM. But you can talk to Zia and tell her to store new records and any additional information.
Reporting and Analytics
Zoho Desk offers in-depth reporting and analytics features, allowing businesses to monitor key performance indicators, track agent productivity, and gain insights into customer satisfaction trends.
Team Collaboration
Zoho Desk's built-in team collaboration tools, such as internal comments, @mentions, and the Team Feed, enable agents to work together efficiently and share information to resolve customer issues faster.
AI-powered Assistance
Zoho Desk's AI assistant, Zia, provides real-time suggestions to agents, recommends solutions based on historical data, and automates ticket categorization and routing to improve support efficiency.
Customization
Zoho Desk allows businesses to tailor the platform to their specific needs through custom fields, modules, layouts, and branding, ensuring a seamless fit with their existing processes and brand identity.
Integration
Zoho Desk can be easily integrated with other Zoho applications, such as Zoho CRM, Zoho Books, and Zoho Campaigns, as well as third-party tools like email marketing platforms and e-commerce solutions, providing a connected and streamlined business ecosystem.
