Zoho Cliq: Simplified Internal Communication
Keep your team connected in real time through chat, dedicated channels, and video calls - all integrated in a secure and easy-to-use platform.
Zoho Cliq is a business team communication platform that combines organized chat channels, HD audio and video calls with screen sharing, customizable bots and slash commands, and deep native integrations with Zoho CRM, Projects, Desk, and 40+ other Zoho apps - all in a GDPR-compliant, enterprise-secured environment.
It is built for SMBs and growing organizations that need a professional alternative to Slack or Microsoft Teams without the premium price tag, whether teams work from the office, remotely, or in a hybrid setup.
Companies switching to Zoho Cliq from email-heavy communication typically see 30-40% faster internal decision-making and significantly fewer lost messages, thanks to structured channels that keep conversations organized and searchable.
Svennis Cloud Solutions, a Zoho Premium Partner with 200+ implementations and 5 Marketplace extensions rated 5/5, handles everything from channel architecture and bot development to data migration from Slack and custom API integrations.
This application from the Zoho suite is also included in the Zoho One license.
Why Choose Zoho Cliq?
Efficient and secure digital team communication
Companies relying on scattered email threads, ad-hoc WhatsApp groups, and disconnected tools for internal communication face a persistent problem: important information gets buried, decisions are delayed, and teams waste hours searching for conversations and files across platforms.
- Zoho Cliq solves this by providing a single, structured communication hub with dedicated channels for each department, project, or topic - keeping discussions organized and instantly searchable.
- In practice, a sales team gets automatic CRM notifications when deals close, the support team receives Zoho Desk ticket alerts in their channel, and project managers track task updates from Zoho Projects - all without leaving the chat window.
- Built-in HD video conferencing with screen sharing eliminates the need for separate meeting tools, while customizable bots and slash commands automate repetitive tasks like creating polls, assigning tasks, or pulling reports.
- For European businesses, Zoho Cliq stores data in EU data centers with end-to-end encryption, audit logs, and DLP (Data Loss Prevention) features on Enterprise plans, ensuring full GDPR compliance.
- Svennis Cloud Solutions, as a Zoho Premium Partner since 2011, designs channel architectures that match your org chart, develops custom bots for your specific workflows, migrates data from Slack or Teams, and integrates Cliq with your existing systems via API.
- This application from the Zoho suite is also included in the Zoho One license.
Increased Productivity
Instant communication and faster decisions thanks to a unified chat platform where structured channels, direct messages, and video calls replace scattered email threads.
- Teams typically see 30-40% faster internal decision-making when conversations move from email to organized, searchable Cliq channels.
Collaboration from Anywhere
Your team stays connected and productive whether working from the office, remotely, or in a hybrid setup - with native apps for Windows, macOS, Linux, iOS, and Android plus browser access.
- HD video calls with screen sharing mean remote team members participate as effectively as those in the office, with no additional meeting software needed.
Security and Trust
Protect your company's internal communication with end-to-end encryption, two-factor authentication, IP restrictions, and EU data residency.
- Enterprise plans add audit logs, eDiscovery, and Data Loss Prevention (DLP) features, ensuring full GDPR compliance and giving administrators complete control over sensitive information.
5 key reasons to choose Zoho Cliq
Instant Communication & Organized Channels
Centralize team discussions with 1-on-1 and group chat, using public or private channels dedicated to departments, projects, or specific topics.
- Searchable message history and file sharing keep information structured and accessible, replacing chaotic email threads with organized, contextual conversations.
Integrated Audio and Video Calls
Hold meetings through audio calls or HD video conferences directly in Zoho Cliq, with screen sharing and optional recording - eliminating the need for separate meeting tools like Zoom or Teams.
- Start a video call from any conversation in one click, with no participant limits on time.
Bots and Slash Commands
Automate repetitive processes with customizable chat bots that send CRM deal notifications, ticket alerts, or scheduled reports, and "/" (slash) commands that create tasks, launch polls, or pull data instantly - all without leaving the chat window.
- These automations save teams hours of context-switching between apps every week.
Extensive Zoho Integrations
Works seamlessly alongside 40+ Zoho apps - CRM deal alerts in the sales channel, Desk ticket notifications for the support team, Projects task updates for developers, and Mail conversation threads turned into chat discussions.
- This native integration ecosystem means critical information reaches the right people in the right channel instantly, without middleware.
GDPR Compliance and Security
Communicate worry-free with end-to-end encryption, granular access controls, IP restrictions, and configurable data retention policies.
- Enterprise plans add audit logs, eDiscovery, and Data Loss Prevention (DLP), ensuring full GDPR compliance with EU data residency for European businesses handling sensitive information.
Services Offered by Svennis for Zoho Cliq
We help you get the most out of your team's digital communication
Zoho Cliq Consulting
We analyze communication needs
We discuss with you to understand your current internal communication method and the objectives you have.
We propose customized solutions
We recommend the best strategy for adopting Zoho Cliq and integrating the platform into your company's processes.
We plan the implementation
We develop a detailed plan for the successful implementation of Zoho Cliq in your organization.
Configuration and Data Migration
We configure the platform
We create your company's Zoho Cliq account and configure initial settings (organization structure, groups, etc.).
We migrate existing data
We migrate conversation history and relevant data from your previous systems (for example, from Slack) to Zoho Cliq without data loss.
We set up channels and permissions
We establish the channel structure and access rights for users, aligned with your company's organizational chart and policies.
Custom API Integration
We identify needed integrations
We analyze what other apps you use (CRM, ERP, internal systems) and how they need to communicate with Zoho Cliq.
We develop connectors
We develop and implement custom API integrations so that messages and notifications automatically flow between Zoho Cliq and your other key business systems.
We test and validate
We rigorously test each integration to ensure everything works correctly and the workflow is smooth, providing you with a reliable solution.
Training and Ongoing Support
We train users
We organize training sessions for your team so all users quickly familiarize themselves with Zoho Cliq features and use them efficiently daily.
Quick technical assistance
We provide prompt technical assistance for any problems encountered or questions, ensuring uninterrupted internal communication continuity.
Periodic optimizations
We monitor how Zoho Cliq is used in your company and periodically offer recommendations and optimizations (new features, best practices) to constantly improve internal collaboration.
Zoho Cliq Pricing
Solutions for any budget
Standard
For companies starting out that want extended collaboration features
Professional
Recommended for growing companies with large teams needing advanced control
- Unlimited users (minimum 10 active users required)
- Advanced administration: custom roles, user import/export, and IP access restrictions
- Integrated task management and the ability to organize video/live events within the team
- 3 external networks included for inter-organizational collaboration
- Advanced reports and data export on platform usage
- Priority support (faster response time)
Enterprise
Designed for large organizations with high security, customization, and compliance requirements
- All Professional plan features, plus access to full platform settings and customizations
- Audit and eDiscovery: Complete conversation history with audit capability and message search for legal compliance
- Data Loss Prevention (DLP) and advanced security policies for protecting sensitive information
- Dedicated branding: customized interface with your organization's logo and visual identity
- Unlimited API integrations and support for complex custom developments
- Dedicated support and strategic consulting from the Svennis team to maximize value from Zoho Cliq
Free CRM Audit: Already using a CRM? We'll audit your current setup and show you exactly what's costing you leads - free, no obligation.
Key Features of Zoho Cliq
Discover the modern way of team communication and collaboration
Team Chat & Topic Channels
Centralize all discussions in Zoho Cliq chat, both private conversations and group channels organized by teams, projects, or common interests.
- Instant messaging: 1-on-1 or group discussions with searchable history and emoji reactions for quick and informal communication.
- Dedicated channels: Create public or private channels for each department, project, or topic, keeping information structured and easy to find.
- File sharing: Send and receive documents, images, or video clips directly in chat, with instant preview and secure storage.
Audio and Video Conferencing
Eliminate the need for other meeting platforms - Zoho Cliq has built-in high-quality audio and video calls, ideal for quick meetings or remote team sessions.
- HD audio/video calls: Initiate voice or video calls directly from a conversation, with up to several dozen participants, without artificial time limits.
- Screen sharing: Present documents, demos, or reports to your colleagues through screen share during conferences, to work together as if you were in the same room.
- Meeting recording: Optionally, you can record important calls (available in higher plans) to archive discussions or share with those who couldn't attend live.
Smart Automations
Zoho Cliq comes with digital assistants (bots) and quick commands that simplify your daily work, helping the team save time and stay automatically informed.
- Customizable bots: Configure robots that send automatic notifications (e.g., a bot that announces in the sales channel when an opportunity closes in CRM) or that answer frequently asked questions.
- Slash commands: Use "/" commands for quick actions - for example, type "/poll" to create an instant poll in chat or "/task" to add a new task in Zoho Projects.
- Automated flows: Leverage Zoho integrations and the extensible Cliq platform to automate complex processes through schedulers, webhooks, or Deluge functions, reducing repetitive manual work.
Security and Administrative Control
Benefit from enterprise-level security and administration, keeping internal communication protected while maintaining control over data and access.
- User management: Control each team member's access through role and permission assignment. Integrate with Active Directory/LDAP for centralized account administration.
- Advanced security: All messages and files are encrypted. You can apply IP restrictions, two-factor authentication (2FA), and password policies to ensure only authorized people access the platform.
- Compliance and audit: Features such as audit logs, eDiscovery, and Data Loss Prevention (DLP) are available to help you monitor and protect information according to compliance requirements (including GDPR).
Zoho Cliq Integrations
Connect with all the tools you need
Zoho Cliq integrates seamlessly with both other Zoho apps and popular third-party services, providing you with a unified collaboration experience. Notifications, documents, and relevant data flow freely between platforms, so your team doesn't waste time switching from one app to another.
Zoho Marketing Automation
Automate marketing campaigns and nurture leads to maximize conversions.
Details
Zoho CRM
Receive instant notifications for new leads or sales updates and collaborate between sales and marketing teams directly in Cliq.
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Zoho Projects
Connect with Zoho Projects to create tasks from conversations and receive updates on project progress in relevant channels.
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Zoho Desk
Integrate tickets from Zoho Desk: alerts about customer requests can be sent directly to the support team channel for faster response time.
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Zoho Mail
Turn emails into discussions: with Zoho Mail integration, you can start a chat based on an email thread or receive notifications when an important email arrives.
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Zoho WorkDrive
Access documents stored in Zoho WorkDrive directly from Cliq and share files with colleagues without leaving the chat window.
DetailsZoho Cliq anywhere, anytime
The Zoho Cliq mobile app lets you communicate and collaborate with your team from anywhere. Stay up to date with discussions, share files, and respond to messages or video calls directly from your phone or tablet, no matter where you are.
Frequently Asked Questions
Answers to the most common questions about Zoho Cliq
Ready to digitize your company's communication?
Contact us to discuss your specific needs and receive a personalized offer.