Zoho Survey: Simplified Online Surveys
Create interactive online surveys and collect valuable feedback, without advanced programming knowledge.
Zoho Survey offers 30+ question types, multilingual surveys, and offline data collection, earning a 4.6/5 on Capterra, a 4.4/5 on G2, and G2 Enterprise Leader recognition in 2024.
Distribute surveys via email, SMS, QR codes, or social media and analyse responses with built-in sentiment analysis, word clouds, and cross-tabulation reports.
Svennis, a certified Zoho Partner since 2011 with 200+ implementations, integrates Survey with CRM and Desk so European businesses capture customer feedback at every touchpoint - from post-sale satisfaction to support ticket resolution - creating closed-loop improvement cycles.
This application from the Zoho suite is also included in the Zoho One license.
Why Choose Zoho Survey?
Smart and efficient online surveys
Zoho Survey provides 30+ question types - including NPS scales, matrix grids, satisfaction sliders, and ranking questions - with logic branching and skip logic that adapt each survey dynamically to boost completion rates and data quality.
- Multi-channel distribution via email, SMS, QR codes, social media, and offline mobile collection ensures responses from every audience segment, while multilingual support covers 80+ languages for pan-European research.
- Sentiment analysis, word clouds, and cross-tabulation reports turn raw feedback into actionable insights without exporting to external tools.
- Rated 4.6/5 on Capterra and 4.4/5 on G2, the platform earned G2 Enterprise Leader status in 2024 for its reliability at scale.
- The Svennis team integrates Survey with Zoho CRM and Desk so that satisfaction surveys trigger automatically after deal closure or ticket resolution, and responses map directly to contact records - giving European organisations a 360-degree feedback loop that drives continuous improvement.
- This application from the Zoho suite is also included in the Zoho One license.
Efficient collection
Zoho Survey simplifies feedback collection across multiple channels - email, SMS, QR codes, social media, and embedded website widgets - reaching respondents wherever they are and collecting responses automatically without manual follow-up.
- With 30+ question types including NPS scales, matrix grids, and satisfaction sliders, teams can launch professional questionnaires in minutes using pre-built templates.
- The platform supports offline data collection on mobile devices, making it the only survey tool rated 4.6/5 on Capterra that works seamlessly in field research, events, and locations without internet connectivity.
Valuable insights
Zoho Survey transforms raw feedback into actionable insights through built-in sentiment analysis, word clouds, and cross-tabulation reports that reveal correlations between different respondent segments.
- Real-time dashboards display response rates, NPS scores, and trend analysis as data flows in, while advanced filtering segments results by customer type, region, or any custom criteria.
- The platform earned G2 Enterprise Leader recognition in 2024 for this analytical depth, and reports export in PDF, Excel, or CSV format for easy stakeholder sharing.
Scalability and flexibility
Zoho Survey scales from a free plan with 3 surveys and 100 responses to enterprise-level deployments supporting 7,000+ monthly responses, SSO, and audit logging for large organisations.
- Multilingual support covers 80+ languages - including right-to-left scripts - making it ideal for pan-European and global research programmes that need to reach diverse audiences.
- Svennis helps businesses select the right tier and configures white-label branding, custom domains, and team collaboration features as feedback programmes grow.
5 key reasons to choose Zoho Survey
Advanced logic and customization
Zoho Survey supports 30+ question types with branching logic, skip logic, piping, and display rules that adapt each questionnaire dynamically based on previous answers.
- This intelligent approach reduces survey fatigue and improves completion rates by 20-40% compared to static questionnaires, ensuring respondents only see questions relevant to their profile.
- The platform's 4.4/5 G2 rating reflects how effectively these customisation features help organisations collect cleaner, more actionable data across customer satisfaction, employee engagement, and market research programmes.
Detailed analytics
Zoho Survey's analytics suite includes sentiment analysis, word clouds, cross-tabulation, and trend tracking that transform raw responses into business intelligence without exporting to external tools.
- Built-in NPS scoring and CSAT calculations deliver industry-standard customer satisfaction metrics automatically, and the platform earned G2 Enterprise Leader status in 2024 for its reporting capabilities at scale.
- Multilingual analysis across 80+ languages means European organisations can compare feedback from different markets side by side, identifying regional trends and satisfaction patterns in a single dashboard.
Seamless integration with Zoho CRM
Zoho Survey integrates natively with Zoho CRM, Desk, Campaigns, and Analytics, ensuring a continuous flow of feedback data between surveys and core business systems.
- Svennis configures automated survey triggers so satisfaction questionnaires launch automatically when a CRM deal closes or a Desk support ticket is resolved, with responses mapping directly back to contact records for 360-degree customer profiles.
- This closed-loop feedback system - used across 200+ Svennis implementations - turns survey data into actionable CRM intelligence that drives measurable improvements in retention, upselling, and customer satisfaction scores.
GDPR Compliance
Zoho Survey provides EU data centre hosting, response anonymisation, password-protected surveys, and duplicate response prevention that meet GDPR requirements out of the box.
- Consent management features ensure every survey collects explicit permission before processing personal data, and respondents can request deletion in accordance with right-to-erasure provisions.
- The platform's 4.6/5 Capterra rating reflects strong user trust in its data security practices, and Svennis configures these privacy settings as standard during every European implementation.
Dedicated support from Svennis
Svennis, a Zoho Premium Partner since 2011, provides end-to-end Zoho Survey deployment including questionnaire design with advanced branching logic, CRM-integrated feedback workflows, and analytics dashboard configuration.
- With 200+ Zoho implementations across European markets, Svennis understands how surveys fit into broader business processes - from post-sale CSAT measurement to employee engagement programmes and market research.
- European organisations receive CET-timezone support, multilingual survey configuration across 80+ languages, and a dedicated partner who turns feedback data into continuous improvement cycles.
Services offered by Svennis for Zoho Survey
We help you achieve maximum results from your survey projects
Zoho Survey Consulting
We analyze your objectives
We understand your business specifics and feedback collection objectives.
We define the survey strategy
We help you choose the right survey strategy and the types of surveys needed to obtain the desired information.
We plan the implementation
We create a detailed plan for Zoho Survey implementation, adapted to your specific needs.
Zoho Survey Implementation
We configure the account
We set up your Zoho Survey account and configure all necessary settings (branding, domain, security).
We import existing data
We import or transfer existing questions and data from other sources (if applicable) and ensure everything is properly structured.
We create the questionnaires
We create customized questionnaires that reflect your brand identity and collect the responses relevant to you.
Zoho Survey Customization
We configure smart logic
We implement branching logic and advanced conditions, so your surveys are interactive and adaptive based on respondents.
We integrate with other apps
We integrate Zoho Survey with other Zoho apps and third-party platforms, including custom API integrations, for a unified data flow.
We optimize surveys
We optimize the content and structure of your surveys to increase response rates and improve the quality of collected data.
Training and Ongoing Support
We train your team
We train your team to efficiently use all Zoho Survey features, ensuring rapid tool adoption.
We provide technical support
We provide fast and efficient technical support for any issue or question related to Zoho Survey.
We monitor performance
We monitor survey performance and offer periodic recommendations for continuous improvement of the feedback collection process.
Zoho Survey Pricing
Flexible plans for every need
Pro
Offers enterprise-level features for organizations that focus on integration and customization
Enterprise
Designed for large organizations with complex data collection and team management needs
Free CRM Audit: Already using a CRM? We'll audit your current setup and show you exactly what's costing you leads - free, no obligation.
Key Features of Zoho Survey
Discover the power of smart surveys
Advanced questions and logic
Build complex surveys with ease, benefiting from a wide range of questions and intelligent logic.
- Diverse question types: Choose from over 25 types (multiple choice, satisfaction scales, matrix grids, open-ended, etc.) to get relevant feedback.
- Branching logic: Configure rules that show or hide questions based on previous answers, customizing each respondent's path.
- Multilingual questionnaires: Create surveys in multiple languages and reach a wider audience, including support for right-to-left languages.
Real-time reports and analytics
Measure and interpret survey results with advanced reporting tools.
- Real-time reports: View responses as they come in and track key indicators such as response rate or average scores.
- Filtering and segmentation: Analyze data by relevant segments by applying filters based on criteria (e.g., location, department, customer type).
- Export and sharing: Export results in PDF, Excel, or CSV format and share reports with colleagues for easy collaboration.
Intuitive design and customization
Create attractive surveys that match your brand, without design effort.
- Predefined templates: Choose from over 200 professional survey templates for various industries and use cases.
- Drag-and-drop editor: Build and edit questions and the survey layout through an intuitive interface, without writing code.
- Custom branding: Add your company's logo, colors, and visual identity elements for a professional and cohesive survey.
Efficient collection and management
Easily manage survey distribution and received responses, with attention to security and confidentiality.
- Multiple channels: Distribute surveys via web link, email, social networks, QR code, or collect responses offline on mobile devices.
- Import participants: Import respondent lists from CRM or external files to send targeted surveys to your desired audience.
- Confidentiality and security: Protect survey access with a password, prevent duplicate responses, and offer anonymity options to comply with GDPR and increase respondent trust.
Zoho Survey Integrations
Connect with all the tools you need
Zoho Survey integrates seamlessly with a wide range of applications to provide you with a complete feedback collection and analysis experience.
Zoho Marketing Automation
Automate marketing campaigns and nurture leads to maximize conversions.
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Zoho CRM
Synchronize survey responses with contacts and leads in CRM for a complete customer overview.
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Zoho Campaigns
Send survey invitations or embed questions directly in your email marketing campaigns.
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Zoho Desk
Measure customer satisfaction after support ticket resolution through automatic post-service surveys.
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Zoho Analytics
Import and analyze collected data in detail, alongside other business data, for complex reports and dashboards.
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Zoho Recruit
Collect feedback from candidates and new hires to improve recruitment and onboarding processes.
DetailsZoho Survey anywhere, anytime
The Zoho Survey mobile app lets you create, distribute, and monitor surveys from wherever you are. You can collect responses even offline, receive instant notifications, and analyze feedback in real time, directly from your smartphone or tablet.
Frequently Asked Questions
Answers to the most common questions about Zoho Survey
Are you ready to digitize feedback collection in your company?
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