Data Deletion Instructions

If your business connected a WhatsApp number

You can delete the data the app holds about a connected number yourself, at any time. The user who connected the number and every administrator of the extension can do this:

1. Open Zoho CRM and go to the WhatsApp tab of the Svennis extension.
2. In the row of connected numbers, select the × on the number you want to remove.
3. Confirm the removal.

When you confirm, the app deletes the following from its live database and file storage:

• the conversations of that number, with their messages and delivery statuses;
• the media files exchanged in those conversations (a file that is also part of a conversation that still exists is kept for that conversation);
• the contacts that have no conversation left on another number of your organisation;
• the access token that Meta issued for the number.

The app also asks Meta to stop sending it events for your WhatsApp Business Account, unless another number of the same account is still connected.

If copies remain in technical backups, we do not restore or use them except to recover from a technical failure.

Messages are also handled by Meta as part of the WhatsApp Business Platform, under Meta's own terms. Deleting data in our app does not delete copies held by Meta or on the phones of the people you chatted with.

Records that your team created in Zoho CRM from a conversation, for example a lead or a deal, are stored in your own Zoho CRM account and stay under your control. You can delete them in Zoho CRM.

Withdraw the app's access on Meta's side

Removing the number in Zoho CRM deletes the data of that number on our side. To also withdraw the access you granted in Meta:

• In the Business settings of your Meta business portfolio, open Accounts, then WhatsApp accounts, select your WhatsApp Business Account and remove Svennis Cloud Solutions SRL (our business portfolio) from its partners.
• Still in Business settings, open Integrations, then Connected apps, and remove "Svennis Connect for Zoho CRM" if it is listed.
• If the number also stays in the WhatsApp Business app on a phone, open the app and go to Settings, Account, Business Platform, then choose Disconnect.

Meta changes the names of these menus from time to time. If you cannot find them, write to us and we will guide you.

Delete your whole account

To delete the entire account of your organisation, including every connected number, all users and all settings, write to office@svennis.eu from the email address of an administrator of your Zoho CRM organisation. We delete the account and confirm this to you in writing within one month of receiving your request. We keep only the records that the law requires us to keep, such as invoices, and only for as long as the law requires.

If you are a user in your organisation's account and want your own user data deleted, write to us at office@svennis.eu or ask an administrator of your organisation to send the request.

If you are a customer of a business that uses the app

The messages you exchanged with that business are part of its customer records. The business decides why and how they are used, so under data protection law the business is the controller and Svennis acts as its processor.

Please contact the business directly to have your messages deleted or to exercise your other rights. If you do not know how to reach the business, write to office@svennis.eu and include the WhatsApp number of the business. We forward your request to that business without undue delay and tell you that we have done so.

As a processor, we act on the instructions of the business. We help the business answer your request, but we do not delete its customer records without its instruction.

Facebook Login data

The app uses Facebook Login for Business only to run Meta's Embedded Signup, the step in which a business connects its WhatsApp Business Account. The app does not store Facebook profile data such as your name, email address or profile picture. From Meta, the app reads the display number and verified business name of your WhatsApp number, its account identifiers and your message templates.

You can remove the app from your Facebook account at any time. Open Settings and privacy, then Settings, then Business integrations (or Apps and websites), select "Svennis Connect for Zoho CRM" and remove it.

Requests by email and your rights

You can also send any deletion request by email to office@svennis.eu. We answer without undue delay and within one month. If a request is complex, we may need up to two more months. We will tell you within the first month if that happens and why. If we cannot act on a request, we will tell you the reason.

If we have reasonable doubts about who is making the request, we may ask for the information we need to confirm it. For a request to delete an organisation's account, we confirm that it comes from an administrator of that organisation.

You have the right to lodge a complaint with a data protection authority, in particular in the EU country where you live, where you work or where you believe the infringement took place. You may also seek a judicial remedy. The authority for our company is the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP), www.dataprotection.ro.

How we process personal data in general is described in our Privacy Policy and our GDPR Policy.

Contact

• Company: SVENNIS CLOUD SOLUTIONS S.R.L.
• Email: office@svennis.eu
• Postal address: Satu Mare, Str. Careiului nr. 220/E, Satu Mare County, Romania
• Phone: +40 722 945 189 / +40 722 567 135

Last updated: November 5, 2026